Terms and Conditions
These are the general terms and conditions (hereinafter "General Conditions") of isocraft with its registered office at Mechelsesteenweg 9, 2840 Rumst and registered with the K.B.O. under number BE0672.841.191 (hereinafter "isocraft").
ARTICLE 1 - SCOPE
These General Terms and Conditions apply to every offer, quotation and any agreement concluded regarding products and/or services offered by us.
These General Terms and Conditions apply to the exclusion of the Customer's general terms and conditions.
ARTICLE 2 - OFFERS
Our offers are purely indicative and non-binding and expire if not accepted by the Customer within 30 calendar days. Offers only become legally valid as an agreement when signed by the Customer and by us. We also reserve the right to refuse certain orders without giving reasons.
ARTICLE 3 - PRICE AND PAYMENT
The price for our goods/services is that stated on the quotation.
All our invoices are payable within 14 days of their receipt, unless the quotation specifies a different due date. If we request a deposit, we will not commence our activities until the deposit is received.
For any delay in payment, the Customer shall be liable, ipso jure and without prior notice of default, for interest on arrears at a rate of 1% per month commenced, with each month commenced counting as a full month, without prejudice to any damages and costs. A lump-sum compensation of 10% of the invoice amount with a minimum of 250 euros shall also be payable by operation of law and without prior notice of default as a penalty clause, this without prior notice of default and in addition to the principal sum, the interest on arrears, collection costs, reminder costs, follow-up costs and expenses resulting from loss of time and judicial or legal costs. This penalty clause shall not affect the obligation to pay the stipulated interest on arrears.
Disputes must be notified to us by registered letter within five working days of the invoice being sent under penalty of inadmissibility.
ARTICLE 4 - DURATION OF THE AGREEMENT AND TERMINATION
Our agreements can be entered into as described in our offers. The agreement can be terminated by us unilaterally and without judicial intervention at any time in case the Customer is in a state of bankruptcy or judicial composition or in case the Customer fails to pay its invoices.
ARTICLE 5 - INTELLECTUAL PROPERTY RIGHTS
Our website, logos, texts, photos, names and in general all of our communications are protected by intellectual property rights that belong either to us or to our suppliers or other rights holders.
Intellectual property rights mean patent, copyright, trademark, design and model rights and/or other (intellectual property) rights, including whether or not patentable technical and/or commercial know-how, methods and concepts.
It is prohibited to use and/or modify the intellectual property rights described in this article. For example, the customer does not copy or reproduce our drawings, photos names, texts, logos color combination, etc ... without our prior and express written consent.
ARTICLE 6 - CONFIDENTIALITY AND PRIVACY
We are the data controller and process your personal data in accordance with the General Data Protection Regulation;
For more information on the processing of personal data, please see our Privacy & Cookie Policy.
ARTICLE 7 - LIABILITY
We shall not be liable except in cases of intent or gross negligence. Furthermore, we shall not be liable for any direct or indirect damages (such as, for example, consequential damages, lost profits, lost savings or damages due to business interruption) for which we have not expressly determined our liability in these terms and conditions. Our liability of shall in all cases be limited to the amount of the price stipulated for that order (excluding VAT).
We make every effort to provide access to the website 24 hours a day, 7 days a week. However, given the technical characteristics of the Internet and computing resources and the need to perform periodic maintenance, update or upgrade work, we cannot guarantee uninterrupted access and service. In the event of normally acceptable interruption or disruption of access or service, we shall make every effort to remedy it within the shortest possible time. Such normally acceptable interruptions or disruptions are peculiar to service over the Internet and cannot be considered failures.
ARTICLE 8 - FORCE MAJEURE
In case of force majeure, we are not obliged to fulfill its obligations. In that case, we may either suspend our obligations for the duration of the force majeure or permanently dissolve the contract.
Force majeure is any circumstance beyond our will and control that prevents the fulfillment of its obligations in whole or in part. This includes, but is not limited to: strikes, unexpected traffic jams, accidents on European roads, fire, operational failures, energy failures, failures in a (telecommunications) network or connection or communication systems used and/or the unavailability of the website at any time, non-delivery or non-timely delivery of suppliers or other third parties engaged,...
ARTICLE 9 - NULLITY AND COMPLETENESS
These Terms and Conditions constitute the entire agreement between the customer and us, with respect to the subject matter contained therein.
If one or more provisions of these General Terms and Conditions should at any time be illegal, void or for any other reason unenforceable in whole or in part, such clause shall be deemed severable from these General Terms and Conditions and shall not affect the validity and enforceability of the remaining provisions.
ARTICLE 10 - JURISDICTION AND APPLICABLE LAW
Belgian law is applicable to all disputes related to or arising from our offers and/or agreements. In case of disputes or litigation, only the courts of the judicial district of our registered office have jurisdiction.